En raison du volume considérable de demandes, cela peut prendre jusqu'à 90 jours pour traiter votre demande et vérifier votre éligibilité. Le statut de votre demande de remboursement. If your trip is longer than 72 hours, you’ll need to undergo another PCR test at your destination. It’s also possible that the airline has to cancel your trip. If your flight was cancelled by the airline, you can rebook your flight, request a cash refund or a travel voucher. Unfortunately, we’re unable to help you. You can request a refundable travel voucher via the link below. You can also check the status of your request in My Trip: simply log in with your last name and booking code and you’ll see the current status. If your request has been processed, your voucher details will also be shown in your profile. You’ll receive e-mails to let you know what the status of your request is. We will look at each compensation request individually. Please contact your travel insurance company directly for more information. At some destinations, wearing masks is required in public areas, including the airport. Am I entitled to compensation (EU Regulation 261/2004) if my flight is cancelled? First things first: we recommend you to review the refund conditions so you know what your options are. We are doing what we can to help you as quickly as possible, but waiting times are longer than usual. However, the waiting times at the KLM Customer Contact Centre are very high, thus we ask you to wait with contacting is unless the situation is urgent. If you can’t find the answer to your question, feel free to contact us. Make sure to select a travel voucher refund when choosing the type of request and include your voucher number when entering the refund details. Last updated: Wednesday 11 November 2020, 15:00 / 3:00 PM (Amsterdam time). Refunds and travel vouchers. The vouchers will have the same value as the extra options that you purchased and can be used to buy flight tickets or extra options. I want to request a travel voucher, how does this work? Need help? The vouchers will have the same value as the extra options that you purchased and can be used to buy flight tickets or extra options. Your voucher has the same value as your original ticket (booking fees and credit card surcharges excluded). Check the status of a flight operated by KLM or a partner airline. We might’ve answered your question here. If your child is making their first trip by themselves or you’re travelling with your furry friend, you’ll most likely find your answer here. You can request a voucher if the airline cancelled your flight, or if you bought a ticket with a departure date before or on 31 March 2021, and you decided to postpone your trip. Unfortunately, we’re unable to help you. Am I entitled to compensation (EU Regulation 261/2004) if my flight is cancelled? Use the loops or ties to remove your mask again and do not touch the mask itself. Unfortunately, we’re unable to help you. You can also check the status of your request in My Trip: simply log in with your last name and booking code and you’ll see the current status. If you’ve requested a voucher over 14 days ago, please contact the KLM Customer Contact Centre. This includes cover for you or a travel companion who is diagnosed with COVID-19 or placed into an individual quarantine due to exposure to the virus. Flying Blue. The cancellation of flights due to the coronavirus is considered an extraordinary circumstance, which exempts airlines from paying compensation. We’re monitoring the situation closely. I already received a travel voucher but want a cash refund instead. Yes. When removing the face coverage, make sure to follow the above-mentioned instructions. Si vous n'avez pas reçu de nouvelles de notre part après 90 jours, veuillez … We’ll try our best to process your request as soon as possible. Make sure to also do this before eating, drinking and after making use of the toilet. Multiple variables are at play, such as who cancelled the flight. We’ll try our best to process your request within 7 days, but it may take us up to 14 days. This includes cover for you or a travel companion who is diagnosed with COVID-19 or placed into an individual quarantine due to exposure to the virus. At some destinations, the local authorities have different requirements for face masks. We are doing what we can to help you as quickly as possible, but waiting times are longer than usual. Home. For detailed information and conditions, please review the refund policies on the latest flight information page. If your flight was cancelled by the airline, you can rebook your flight, request a cash refund or a travel voucher. When you request a travel voucher or cash refund, we’ll help you as soon as possible. You can request a refundable travel voucher via the link below. You’ll receive e-mails to let you know what the status of your request is. What impact does the pandemic have on your membership level, and what happens with booked reward tickets? We’ll try our best to process your request within 7 days, but it may take us up to 14 days. We’ll try our best to process your request as soon as possible. Will my travel insurance cover changes to my travel plans? Spain - EN . I already received a travel voucher but want a cash refund instead. What now. Multiple variables are at play, such as who cancelled the flight. We’ll try our best to process your request as soon as possible. Flight status . Do I have to wear a face mask during my trip? Requesting a voucher or cash refund. For detailed information and conditions, please review the refund policies on the latest flight information page. My flight has been cancelled, what are my options.